RETURNS & REFUND POLICY
Thanks for purchasing our products (OR SUBSCRIBING TO OUR SERVICES) at www.smartklosets.com operated by Smart Klosets Inc.
We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.
If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 30 days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within thirty calendar days of your purchase.
After the thirty day period, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first thirty days after their purchase to ensure it meets your needs.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced).
If you have any further questions or would like to request a refund, please do not hesitate to contact us.
Refunds (if applicable)
Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.
In some cases, only partial refunds are granted (if applicable):
- Products with obvious signs of use;
- Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error; and
- Any article returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Final Sale Items
We do not offer refunds for final sale items, unless they are defective.
Exchange (if applicable)
We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please send us an email at [email protected] and post your article to:
Unit 106-1525 Broadway Street
Port Coquitlam, BC, V3C 6M2
Canada
Gifts
If the article was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the article is returned, a gift certificate will be sent to you by post.
If the article wasn’t marked as a gift at the time of purchase, or if the customer has had the order shipped to you later, we will send a refund to the customer and he will be informed of your return.
Shipping
To return your product, please ship it to the following address with your contact details and the reason for your return:
Unit 106-1525 Broadway Street
Port Coquitlam, BC, V3C 6M2
Canada
You will be responsible for paying your own shipping costs to return your article, unless the article is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you, may vary. If you are shipping an article over Seventy Five CDN Dollars you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned article.
